Category Archive Blog

Ten Usability Heuristics

Jakob Nielsen’s ten usability heuristics for U.I Design. They are referred to as ‘heurisitics’ due to them being broad rules of thumb and not specific guidelines.

Jakob Nielsen’s 10 Usability Heuristics for U.I. Design are:

  1. Visibility of system status
  2. Match between system and the real world
  3. User control and freedom
  4. Consistency and standards
  5. Error prevention
  6. Recognition rather than recall
  7. Flexibility and efficiency of use
  8. Aesthetic and minimalist design
  9. Help users recognize, diagnose, and recover from errors
  10. Help and documentation

For a breakdown on each of these, I thoroughly recommend this article.

Domains and Hosting

With so many different companies out there offering website hosting and domain registration, it is hard to know who to use. These days there are only two providers that I use for domains and Hosting. Both are UK registered companies with UK based operations.

UK-Cheapest – UK Hosting Provider

UK Cheapest, as the name suggests is a UK based company offering competitive hosting and domain name registration. I have been using UK-Cheapest for around 10 years directly and also have a number of previous clients who also utilise their services.

During my time with UK Cheapest, I have never encountered any billing or account issues. I have had the odd technical glitch over the years, but nothing of real significance. Where technical glitches have occurred, the technical team have always been available and quick to respond. The only downtime I have experienced has also been out of hours, and assume this was maintenance related.

As well as good packages their technical support is also available 24/7. I would highly recommend UK-Cheapest if you are looking for a new domain register or hosting provider in the UK.

Unlimited Web Hosting – UK Web Host

The second company I use for both domain registrations and hosting is Unlimited Web Hosting. Unlimited Web Hosting also has all of its operations based with the UK.

I have not been using Unlimited Web Hosting for that long, around 2 years. It was recommended to me by a colleague due to their excellent packages and pricing.

I currently only have one hosting package with this provider and two domains. During my time with them I have not experienced any downtime. The only technical issue I encountered was when transferring in a .net domain name. However, this was resolved quickly by the support team.

Based on my experiences with Unlimited Web Hosting I would recommend these as a provider. There does seem to be a few different sites using this name, but the one I am referring to in this post is Unlimited Web Hosting.

A single source of truth for all not just internally

In a previous post , ‘A single source of truth with Customer Success’, I explained what is meant by the phrase ‘A single source of truth’. It’s a phrase that is often referred to in Customer Success groups, books, training and conferences.

Typically when the phrase is referred to it is in the context that within your business, you should have one place (system/document) you can go to which holds everything (or at least the critical things) you need to know about your client. A source that is reliable, up to date and used by all teams liaising with the client.

But it is also important that your client has a single source of truth for interactions and actions between your business and theirs. This not only ensures a more efficient working relationship between you and your client, but it ensures outstanding actions/questions are completed, and any decisions made are recorded. A document to focus both sides of the customer relationship.

A single source of truth between company and client

The best and simplest mechanism I have found for this is a simple Google Doc. The Google Doc should be shared between your business and your clients. This way both your business and your clients have access to the live document at all times. They can add notes questions and flag these for your attention between your usual calls.

A single source of truth for all not just internally

During your regular calls, meetings and other communications you can add comments to the document. E.G. Meeting notes, outstanding actions.

Anything that is no longer relevant or has been completed, add to a ‘Archive’ section at the bottom of the document. That way is is there should you ever need it.

The document should hold the vital outcomes, actions and questions between company and client. If you keep the document open during meetings and calls you can update it ‘live’ as points come up.

This way both sides don’t need to make individual notes, both can make notes in the same doc and there is then a shared set of outcomes and actions between both parties. Full transparency, and focus on actions and outcomes that can really help strengthen the Company > Customer relationship.

It is also great when your are speaking to a few clients in short succession. The shared doc can quickly get you in the right mindset when speaking with the client what their current priorities are.

If you don’t currently have a shared document between you and your clients I would fully recommend giving it a try.