Welcome!
Customer Success is an exciting and satisfying field to work within. Combine that with exciting technologies, passionate people, brilliant ideas and a drive to deliver outcomes, it gives me immense job satisfaction.
I am passionate about all things Customer Success, particularly when it comes to within the Technology Sector. Developing and growing customer relationships and helping to steer to deliver positive business outcomes.
Everyday is a learning day, undertaking new experiences, new successes, new leanings and new opportunities. I am a strong believer in that everyone can learn something from everyone.
Grasp the day with both hands. | James Harding | LinkedIn
Recent Posts
- The importance of coordinating communication
Communication is critical in all facets of life. Project Management and Customer Success is no different. Communication keeps stakeholders informed, builds relationships, helps identify risk, surfaces and remediates frustration and … Read more - Use industry events to connect with your customers
Event’s specific to your business vertical are great opportunities to not only meet new prospects for your Sales and Marketing teams, but also ideal scenarios for your Customer Success team … Read more - Customer Success Spotlight – Customer Onboarding
Recently I was asked to contribute to Update AI’s Customer Success Spotlight – Customer Onboarding. I thought I would take the opportunity to share my overview here. Update AI – … Read more - Improve time to value through workshops
This week saw Gainsight’s annual Pulse Everywhere Conference take place. This year broadcasting virtually August Hall, San Fransisco. The conference is usually a physical 3 days event but due to … Read more - How to improve user adoption through Customer Success?
The success of many businesses is largely dependent on how well their product is adopted. Often companies, particularly Account Manager’s will engage with key stakeholders and key decision-makers. But not … Read more - Reduce Churn with key Customer Retention Analytics
As Customer Success Manager‘s we thrive on happy and successful customers. We do our utmost to speak regularly with our customers and pick up on any dissatisfaction they have with … Read more - How to remove a CSM from a customer and replace with Tech Touch?
A challenge many organisations face, especially those who are scaling quickly is just…; “How to remove a CSM from a customer and replace with Tech Touch?”. If you are a … Read more - Customer Success Resources
This is a regularly updated list of Customer Success Resources. Please feel free to make suggestions. In a digital world with the advancements in cloud and networking technology, customers have … Read more - How does marketing support Customer Success?
I often describe Customer Success Journeys as being very much like a boat travelling down river. A river that has many stages, fast currents over rapids, slow straights, random boulders, … Read more